Refund policy

Return & Refund Policy – Bridge & Coal Pizza Kits

At Bridge & Coal, we’re committed to delivering fresh, high-quality pizza kits that bring the pizzeria experience to your home. Due to the perishable nature of our products, we are unable to accept returns. However, your satisfaction is important to us, and we’re here to help if something isn’t right.

Damaged or Incorrect Orders

If your pizza kit arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery. Be sure to include your order number and photos of the issue so we can make it right.

Refunds or Replacements

Once your claim is reviewed and approved, we may offer:

• A replacement kit, or

• A partial or full refund, depending on the situation.

Cancellations

Orders can be canceled within 2 hours of purchase. After that, we begin processing and preparing your kit for delivery, and cannot guarantee cancellation.

Contact Us

If you have any concerns, please reach out to us at [info@bridgeandcoal.com] or through our contact page. We're here to help make things right.